Security & Incident Reporting

At Bonside, we take the security, confidentiality, integrity, and availability of our systems and customer data seriously.

We welcome reports from customers, partners, security researchers, and other external parties regarding potential security vulnerabilities, incidents, or concerns.

What to Report

You may use this process to report:

• Security vulnerabilities or suspected weaknesses

• Data security or confidentiality concerns

• Integrity or availability issues affecting our systems or services

• Suspected security incidents or misuse

• Other security-related concerns or complaints

If you are unsure whether an issue qualifies, we encourage you to report it anyway.

How to Submit a Report

Please email your report to:

📧 [email protected]

When possible, include:

• A description of the issue or concern

• The affected system, service, or URL (if known)

• Steps to reproduce the issue (if applicable)

• Any relevant screenshots, logs, or supporting information

• Your contact information, if you would like us to follow up

Reports may be submitted anonymously, though providing contact information helps us investigate more efficiently.

What Happens Next

Our security team reviews all submitted reports and investigates them promptly. We take reasonable steps to assess, validate, and remediate confirmed issues in accordance with our internal security and incident response processes.

We appreciate responsible disclosure and good-faith reporting and do not take action against individuals who report security issues responsibly and without malicious intent.

Additional Information

This reporting channel is intended for security-related issues only. For general support requests or product questions, please visit our support resources or contact us through the appropriate channels.